LOCATION: Peterborough JOB TITLE: Concierge Service Specialist - French Speaking SALARY & BENEFITS : Ł15,600k + Ł1,000 shift allowance WORKING HOURS: Mon to Fri + 1 weekend in 3 0745 - 1545 THE ROLE: Concierge Service Specialist - French Speaking Our client is Europe's leading B2B concierge, travel and lifestyle management service. They operate on a 24/7 basis in 4 languages, serving their global customer base. The successful candidate will be dealing with some pretty amazing requests on behalf of some pretty remarkable people. Whatever their customers need and wherever they are in the world, they deliver. As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. KEY RESPONSIBILTIES: Answering international incoming concierge calls in French & English Taking AXA Home Emergency Calls Managing international incoming requests from VIP clients Present feedback and concepts to the client Share knowledge on travel destinations, special interests, events and suppliers Ensure accurate clients records are kept THE CANDIDATE: We are looking for French / English speaking concierge service specialists who have an incredible passion and drive for perfection. Ideally we are looking for candidates who have previously lived or worked in France for a period of time and have good knowledge of the country. You must be a team player with the ability to multi-task and effectively manage your time, whilst delivering exceptional customer service. Key Experience preferred for the role:- Fluency in English & French to mother tongue Standards Excellent levels of written and verbal communication in both French and English Strong customer service skills gained ideally within a contact centre environment Excellent Telephone Manner Excellent organisational and time management skills Good IT skills Ability to multi-task If you feel you have the correct skill set and experience then please apply now! KEYWORDS: "Translation" "Translation services" "Translator" "Multi - Lingual" "Bilingual" "French Speaking Customer Services" "Multi-Lingual / Bi-Lingual Customer Services" "Customer Service Agent" "Translation" "Translation services" "Translator" "Multi - Lingual" "Bilingual" "French Speaking Customer Services" "Multi-Lingual / Bi-Lingual Customer Services" "Customer Service Agent" "Translation" "Translation services" "Translator" "Multi - Lingual" "Bilingual" "French Speaking Customer Services" "Multi-Lingual / Bi-Lingual Customer Services" "Customer Service Agent" "Translation" "Translation services" "Translator" "Multi - Lingual" "Bilingual" "French Speaking Customer Services" "Multi-Lingual / Bi-Lingual Customer Services" "Customer Service Agent"
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