Guest Service Duty Manager at De Vere Venues - Wokefield Park Wokefield Park is a unique venue set in the rural Berkshire countryside. We are currently looking for a truly inspirational Guest Service Duty Manager who has the experience, personality and flair to provide a lasting memory for our guests. Responsibilities of Guest Service Duty Manager: Be visibly present in public areas at key service times to exceed guest expectations and provide support to all operational departments as required ensuring the delivery of fantastic hospitality Actively support and lead the Verve Service/Flaunt It programs both company and property wide, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay Ensure the Verve Service Golden Threads are alive and promoted as a key driver within the business throughout each and every member of the team to the benefit to the overall customer experience To manage and develop a service related environment, where attention to detail is paramount Take an active role in the operational "Welcome" showing involvement and availability to customers and team - ensuring that we can accommodate all customers whatever the reason for their stay Take an active role within the operational team, helping to shape the overall offer of the location to its customers Work with the General Manager in any occasion of Customer dissatisfaction to enable a position of recovery and "wow" to overcome any negativity Benefits included for a Guest Service Duty Manager: - 25 days holidays plus bank holidays - Private Medical Insurance Scheme - Contributory Pension Scheme - Life Assurance - Family & Friends discounts across the Group - Childcare Vouchers We are looking for a true hospitality professional with a great personality to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure. We offer many diverse training programmes to develop you in your career. If you are interested in the role of Guest Service Duty Manager apply now! De Vere Venues is an equal opportunities employer. De Vere Venues is the UK leader in dedicated business space - a forward thinking business with personality & creativity, providing the ideal location for both business and leisure in beautiful surroundings. Wokefield Park offers two totally different centres in both style and feel: the spacious, ultra-modern, purpose-built Executive Centre and the traditional Mansion House. The venue offers 54 meeting rooms and 367 en-suite bedrooms. Also available, a championship golf course, indoor pool, mini gym and spa.
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