Assistant Brassiere Manager at East Midlands Conference Centre (in partnership with De Vere Venues Ltd) East Midlands Conference Centre is set in 330 acres of The University of Nottingham's landscaped parkland. We currently have a fantastic opportunity for a Assistant Brassiere Manager who will assist the management of the, events, banqueting and function bar operation to consistently deliver a high standard of service and customer satisfaction in line with company procedures and unit profitability. You will be responsible for the smooth day to day running of all functions and other business, creating and maximising customer satisfaction, sales and profitability. The East Midlands Conference Centre (EMCC) and Orchard Hotel are management contracts managed by De Vere Venues. All applicants who apply for and accept a position advertised by the EMCC and/or Orchard Hotel will be employed by EMCC Ltd. Your employment will be subject to the terms and conditions set out by EMCC Ltd. Responsibilities of Assistant Brassiere Manager: Ensure a motivational and informative shift briefing at the beginning of each shift and a handover at the end of each shiftDeliver the Verve Service/Flaunt It/Events Experts programs within your department, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stayEnsure the Verve Service culture is delivered through the Golden Threads to benefit the overall customer experienceSupport the development of a departmental culture where you and your team get to know your customers, building positive working relationships with guests, trainers and delegates.Demonstrate and maintain within the team, a professional image to all customers giving full co-operation to any customer requiring attentionPromote upselling initiatives to achieve Sales and Marketing strategiesEnsure that all processes and procedures relating to financial activities, record keeping, money handling and key controls are adhered toActively participate in any revenue and sales activities operated with the venue plus any specific operational activitiesSupport the departmental incentive programmes in line with achieving targeted sales Benefits included for a Assistant Brassiere Manager: - 25 days holidays plus bank holidays- Qualifying Pension Scheme- Family & Friends discounts across the Group- Childcare Vouchers We are looking for someone with a great personality to share their passion for the hospitality industry in delivering service with a smile. You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure. The ideal candidate will be organised, an excellent communicator and a hands on Manager with exceptional attention to detail and the passion to go the extra mile for our customers. Previous experience in a hospitality environment and the proven ability to manage people in a similar role. We offer many diverse training programmes to develop you in your career. If you are interested in the role of Assistant Brassiere Manager apply now! De Vere Venues is an equal opportunities employer. With over 25 years' experience, the East Midlands Conference Centre is a unique venue with the ultimate flexibility to accommodate between 10 and 850 delegates. There are no limits to the size or combination of events we host.
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