The Jurys Inn Group Ltd has 31 property locations in the UK, Ireland in key cities which offer great rooms and exceptional service to a mixture of business and leisure guests alike.Jurys Inn Sheffieldnow has an excellent opportunity available forGUEST SERVICE STAFFto join our Food & Beverage teamGuest Service Staff overview:This is a multi-skilled position, working across our restaurant, bar and conference departments, ensuring a professional, friendly and courteous service to all guests.Guest Service Staff key responsibilities:* Main duties would be to serve food and beverages in the Inns outlets whilst adhering to Jurys Inn standards and giving excellent customer service.* Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively.* Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.* Working and co-operating with Supervisors and colleagues to enhance the guest experience at all times.* Ensure all cash, charge, float and till procedures are carried out in accordance with Company policy.* To assist in the smooth running of the Food & Beverage outlets during your shift.The ideal candidate for this position:* Must be courteous and focused on providing a consistently high standard of customer service.* Must be standards driven and detail-orientated.* Must have the ability to multi-task in fast-paced environment.* Must be flexible with regards to hours.* Must have a good command of the English language.* Must have excellent self-presentation.* Must have previous cash handling experience.* Should have customer service experience from within a hospitality/catering role.* Should have experience using micros or similar systemJurys Inn is an equal opportunities employerWe do not require the use of agencies at this time
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