Company Overview eNett International is a global provider of dedicated payment solutions for the travel industry. A joint venture between Travelport and PSP International, eNett uniquely connects travel industry specialisation with payments expertise through a payments platform that reduces risk, improves reconciliation and produces financial, data and efficiency rewards. Our partnerships with Travelport - one of the world's largest GDS providers - and MasterCard Worldwide, supply us with unparalleled reach across the travel industry. With 76 staff globally, eNett is currently experiencing rapid global expansion that is expected to continue into the foreseeable future. Position Overview The Account Manager - Nordics & Eastern Europe' is responsible for establishing and maintaining mutually beneficial and profitable relationships with existing customers, prospects, partners and key industry stakeholders resulting in strong customer growth rates and with negligible customer attritios for eNett in countries in Nordics & Eastern Europe. The focus will also include understanding the performance of customers, looking at opportunities to grow our business with them further and getting them to use our solutions ASAP for as much of their business as possible. A secondary focus as directed from time to time may be to develop new sales from new clients but service and grow business from existing clients is their key goal. This will involve formulation and execution of an existing business growth plan for eNett in Nordics & Eastern Europe and delivery upon agreed financial targets through business activities including business development, marketing & representation at industry events, relationship management and delivery. This is all in conjunction with the Head of EMEA, Regional Sales Director of Nordics & Eastern Europe and any supporting teams. Internal Relationships Reporting to: The Regional Sales Director of Nordics & Eastern Europe Working with: The local EMEA regional team (customer support, Sales Managers, implementation/delivery, channel management), Global team (Commercial/Business Development, Legal, Finance, Product, Marketing, IT). External Relationships Existing Customers/External Prospects: OTAs, Hotels and other aggregators, Travel Agents (leisure & business), Wholesalers, Travel suppliers (Airlines, Hotels, Rail, Car hire, cruise & ferry) companies etc., across EMEA. Suppliers/Partners: Travelport, eNett International's referral partners, GDSs, MasterCard, Banks, 3rd party travel technology providers, Mid/Back Office providers, technology providers and their respective commercial and sales teams. Key Responsibilities Account Management: Establish and maintain mutually beneficial and profitable relationships with existing customers, prospects, partners and key industry stakeholders resulting in strong customer growth rates and with negligible customer attrition. Financial: Deliver financial results in line with agreed budgets, revenue and profit targets; Provide management with a clear view as to the financial performance and results arising from your activities as a part of the wider EMEA team. Marketing: Promote the eNett brand and solution set to ensure industry awareness and maximize sales conversion; Work closely with the Regional Director of Western Europe to build brand equity of eNett International and strategically position its product suite as the leading industry solutions, focusing on the value proposition in countries of responsibility. Delivery: Ensure quality and timeliness of delivery of business development activities including internal activity reporting, contractual commitments and key customer agreement success criteria; Sales/Business Development: Identify new sales/business development opportunities/leads in Nordics & Eastern Europe, follow up on new leads generated by company activities (or hand over to Sales team), initiate engagement and follow through full sales cycle to contract signature, client implementation, go live' and GDV growth. Competition: Provide feedback and insight into the EMEA travel market place competition; Identify existing competitors and provide insight into the eNett competitive position within the market places we operate. Key Measures Achieving annual sales revenue and gross margin goal, within agreed cost budget; Playing an active part and contributing to the wider EMEA eNett team and extending the development of a can-do, pro-active, positive, winning team spirit Generate positive feedback from those you come in contact with both internally and externally and by doing so generate positive associations with the eNett brand thereby helping to grow the eNett business Key Competencies Exceptional Account Management & relationship skills; Good Sales skills; Commercial focus, acumen and business development skills; Strong interpersonal skills; Good communication/presentation skills Strong contractual and negotiation skills; Strong qualitative and quantitative skills; Enterprising, innovative, strategic thinker; Capable of managing and prioritising a number of competing tasks. Key Qualifications & Experiences Required: Knowledge of the travel industry and understanding of the distribution landscape; Third level qualifications; Account Management/Relationship experience with demonstrable record of achievement; Comfortable engaging with senior team members of customers and prospects Desired: Knowledge of payments systems and associated processes; Strong Sales Skills; English plus another European language Role Details: Location: based in eNett's London officeCentral London/Zone 1 Travel: prepared to travel across Europe, Middle East and Africa as required (potential trips further afield) Salary: Attractive base salary Bonus: 20-30% of base salary performance related bonus (TBC) Benefits: 25 days annual leave per year, company paid healthcare, pension, travel insurance, childcare voucher scheme, company provided phone & laptop, travel industry related discounts.
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