Novotel Southampton is looking for F&B Team member to join our team. Overview of duties Welcomes guests and provides a high standard of service at the F&B point of sale, Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour, Adapts appropriate Novotel service-oriented behaviours and attitudes, Main Responsibilities Customer relations Provides information for guests within his/her field of competence or directs them to the right person, Remains polite and courteous at all times whatever customers may request, Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed, Professional techniques / Production Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift, Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel, Keeps working areas clean, Tidies the storage area every day, Keeps equipment in the point of sale in good condition, signalling any need for technical intervention, Commercial / Sales Promotes the hotel's range of services in order to increase sales, Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs, Respects requests from the Sales Department and fulfils the customer promise. Benefits Uniform Meals on duty Discounted Accomodation Rates at Accor Hotels Free Bonus Breaks Employee Bonus Scheme Excellent Training & Development Opportunities Apply for Job
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