We are seeking a Security Manager to head up the team who are responsible for ensuring the safety of our guests and staff in a busy 5* hotel resort. This is a Head of Department position and it is strongly desirable that applicants have previous experience of working within a similar hotel environment and experience of managing both staff and contractors. Accountabilities: 1. Ensuring all maintenance dockets are filled in correctly and faults are followed up in a timely manner to maintain the physical product of the property. 2. Responsible for the monitoring of all relevant costs within the department including staff and agency costs, whilst handling all monies and property in line with company procedures, 3. To recruit, train, monitor, discipline and carry out timely EARs for allocated staff to maintain standards and consistency of delivery as directed within the law and engage staff in the departmental objective process ensuring guest satisfaction, 4. Using information available, plan and control both the preparation of future shifts and effective communication to the team, and other relevant departments, to ensure standards are met, 5. To take appropriate action and co-operate with team colleagues to maintain a safe working environment whilst being sensitive to, and aware of, business/staffing levels in order to maintain a disciplined but harmonious department, 6. To ensure any Guest requests and complaints are handled effectively and any outside your area of expertise are raised immediately to the appropriate level, 7. To work within all company policies with specific reference to the Health and Safety at Work Act. 8. To maintain the CCTV and other associated security equipment such that it is functioning correctly and fit for purpose, 9. To act as 'lead' in any liaison between hotel and VIP guests/Events in order to pre-empt any security issues. 10. To maintain the BCP document and train it to relevant staff and keep it a live working document and make changes as and when appropriate, 11. To be accountable for the accurate recording of all lost property held by the hotel. 12. To be responsible for gathering and sharing information of relevant security matters pertinent to the hotel's safety. PERSON SPECIFICATION, Essential, GCSE Level written and spoken English & maths, A flexible attitude, Previous management experience in a similar operation, Demonstrable leadership & organisational skills, Intermediate knowledge of Microsoft office, Security Industry Association qualifications Level 2 or equivalent, Desirable: Train the Trainer Certificate, Previous experience of working with budgets and forecasting, Company benefits include: Excellent training and development opportunities from a gold standard Investor in People, Generous discount for you and your family/friends on food and beverage, room rate, golf and spa treatments, Annual loyalty stays, Use of leisure facilities, Dental care, One free meal whilst on duty, Uniform provided, Holiday entitlement which increases after 2 years' service, Subsidised staff accommodation if required, Staff shuttle bus to Watford town centre and train station
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