Ensures guest have a enjoyable and problem free stay at the hotel Implements the delivery of brand service promise ''YOU'' Implements the guest on line check in and 'Welcome' procedures Promotes the Accor loyalty scheme LeClub Accor and ensures all the benefits are delivered along with the VIP treatment of card holders Help meet the department's quantitative and qualitative targets Implements Brand Sustainable Tourism Objectives in day to day business Be available to attend all training requested of management Handles phone call in a friendly and timely manner Ensures that all guest documentation is up-to-date and available, Respects the procedures governing invoicing and credit Carry out any and all reasonable tasks Respect date protection procedures along with back office and IT security Maintain H&S training Comply to PCI-DSS regulations, ensuring all Sensitive Information is handled and destroyed with due care and attention, Attend team meetings Apply for Job
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